'产品功能反馈', self::PRODUCT_BUG_FEEDBACK => '产品bug反馈', self::OTHER_FEEDBACK => '其他反馈', ]; } /** * 获取处理状态映射 * @return array */ public static function getProcessStatusMap() { return [ self::PROCESS_STATUS_UNPROCESSED => '未处理', self::PROCESS_STATUS_PROCESSED => '已处理', ]; } public static function getProcessStatusText($status) { $map = self::getProcessStatusMap(); return $map[$status] ?? '未知'; } }